Shipping Policy – DUMOIRE

Shipping Policy 

Free Worldwide Shipping

We offer free shipping on every order, with no minimum purchase required. All DUMOIRE products are delivered to your door at no additional cost.

Processing Time

Once your order is placed, we require 1–3 business days to process it.
This includes order verification, quality checks, and packaging.
Orders placed on weekends or holidays may experience a short delay.

Shipping Time

After processing, your order will be shipped.
Estimated delivery time: 7–15 business days, depending on destination and carrier workload.

We always strive for the fastest and safest delivery possible. You will receive a shipping confirmation with tracking details once your order has been dispatched.

Order Tracking

A tracking link will be emailed to you once your order has shipped. Please allow up to 3 days for the tracking status to update after dispatch.

Returns & Refunds Summary

  • Return period: 30 days from delivery date

  • Refund processing: within 14 days of receiving the returned item

  • Return cost: paid by the customer, unless the product is faulty or incorrect

  • Restocking fee: none

  • Order cancellation: possible before the order is processed — contact customer service immediately

Return Conditions

We accept returns if the following conditions are met:

  • The product is unused, in original packaging, with all tags attached.

  • The return request is made within 30 days of delivery.

  • Proof of purchase is provided.

  • Hygiene-related products (e.g. underwear, lingerie) may only be returned if unopened and unused.

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos clearly showing the issue. After review, we will offer a replacement or full refund.

How to Request a Return

  1. Email our customer service team at info@dumoire.com.

  2. Include your order number, reason for return, and photos if applicable.

  3. Wait for return approval and instructions before shipping the item.

  4. Use a tracked shipping method to return the item to our warehouse.

Refunds

Refunds will be made via the original payment method within 14 business days after the returned product is received and inspected.

Customer Support

For any questions, concerns, or assistance with your order, please contact our customer service team:

Email: info@dumoire.com
Hours: Monday to Friday, 09:00 – 17:00
Response time: within 24 business hours