Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
DUMOIRE
What is DUMOIRE?
DUMOIRE is a UK-based online fashion boutique offering timeless, elegant pieces designed for modern women who value quality, comfort, and confidence. Each collection blends effortless sophistication with contemporary design.
How long does shipping take?
Orders are processed within 1–3 business days and typically delivered within 7–15 business days, depending on destination. You’ll receive a tracking link by email once your order ships.
How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email containing a tracking number to follow your delivery status in real time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express) and other secure payment options offered at checkout.
What is your return policy?
We offer a 30-day return period from the date of delivery. Items must be unused, in original packaging, and with all tags attached. For details, see our [Returns Policy] page or email info@dumoire.com.
My item arrived damaged. What should I do?
If your order arrives damaged or defective, contact us within 48 hours of delivery and include photos of the issue. We’ll arrange a replacement or refund after verification.
Do you offer discounts or promotions?
Yes. DUMOIRE regularly offers seasonal sales and exclusive promotions. Join our newsletter or follow us on social media to be the first to know.
Can I cancel or change my order?
Orders can be changed or cancelled within 24 hours of placement if they have not yet been processed. Contact info@dumoire.com immediately for assistance.
How can I contact DUMOIRE?
You can reach our customer support team at:
📩 info@dumoire.com
We aim to respond within 24 business hours, Monday to Friday.